MPI-OC April Monthly Meeting - Exceeding Customer Expectations

MPI-OC Refund Policy – There are no refunds if you cancel your registration after midnight the Wednesday prior to the event. This policy applies for inclement weather unless the program is cancelled, at which time full reimbursements will be applied to the registrant.  This policy does not apply to the Cascadia Conference, nor any International hosted events.

Meeting Price:  
   Prior to April 11 - $30 (members) • $37 (non-members)
   April 11 and after - $42 (members and non-members)

Speaker: Brad Worthley, Brad Worthley International, Inc.

Voted the #1 keynote in 2010 by MPI Washington State Chapter and #2 keynote in the world by MPI for their 2011 International Education Conference, this is a session not to be missed.  Businesses can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. What does that look like from the customer’s perspective? Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to “Wow” the customer. You will learn about how customers create their perceptions of you, your employees and your business. You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone, from any industry, at any level. Some of the topics covered will include:

• Three Customer Levels
• Creating Emotional Attachments
• Perception Becomes the Customer’s Reality
• The Three Levels of Listening
• Using Pedestal Words
• How People Judge Us

Brad is an internationally acclaimed expert in customer service, leadership and motivation, and is invited to travel throughout the world speaking on those subjects. He has owned a business consulting firm in Bellevue, Washington for the last 20 years, written three books, produced numerous training DVDs and CDs in conjunction with experts like Zig Ziglar, Brian Tracy, Jim Rohn, John Maxwell and others (available in stores throughout the U.S. like Sam's Club, Costco, Borders Books, Fry's and Best Buy, plus online at I-Tunes.com, Audible.com, Emusic.com, IAmplify.com, LearnOutLoud.com, SimplyAudio.com and Napster.com). You can also type his name into any search engine and you will find hundreds of articles and links from all over the world about him and his firm in Bellevue.  His client list contains some of the largest corporations in the world such as Bank of America, Key Bank , Bank One, Macys, Nordstrom, McDonalds, Alaska Airlines and Western Union, along with small and medium sized organizations from all different industries.